Last updated: 17/06/2024
This document describes how we collect and process users’ data through onetagger.com, app.onetagger.com, and help.onetagger.com webpages, hereinafter simply referred to as the “Website”. The terms “we”, “us”, and “our” refer to Connnexeon BV, a legal person registered under the laws of Belgium.
WE ARE COMMITTED TO SAFEGUARDING PRIVACY AND NOT MISUSING OUR USERS’ DATA.
The information below will help you better understand how your data is handled and how you can manage all matters related to your privacy.
Controller details:
Connexeon BV
Registration number: 0867496536
Address: Aalmoezenierstraat 20A, 2000 Antwerpen, Belgium
Contact email address: privacy@onetagger.com
If you want to use the Website functionality, you will have to register an account on a particular webpage. For this purpose, we will ask only for your name and email address, since this is enough to set up an account. Further information such as billing address, company name, and other information, you provide voluntarily to be able to act as a full-fledged Website user.
We use your account information to:
We will store your account data for as long as you have the account with us. If you become inactive, we will delete or anonymize your information within 12 months after your last user session. Excluding information required for our accounting and or legal requirements.
Via the Website, you will be able to perform different actions to organize and manage Server-side tagging in a dedicated server-side environment or communicate with the other users on Service-related topics. We will store and process the following categories of information:
The applied legal basis for this is the performance of the contract (Terms and Conditions) between you and us (GDPR Art. 6.1.b). We will store this data for as long as you have an account with us. If you become inactive, we will delete or anonymize your information within 12 months after your last user session. Excluding information required for our accounting and or legal requirements.
We do not collect your financial information. We shall retain only payment confirmation and information regarding mandates provided by the relevant payment service provider to comply with applicable accounting and financial laws (GDPR Art. 6.1.c and in our legitimate interests to comply with foreign laws as per Art. 6.1.f). We will store this data for as long as you have an account with us. If you become inactive, we will delete or anonymize your information within 12 months after your last user session. Excluding information required for our accounting and or legal requirements.
You may leave a request with your inquiries including support requests: (1) via help.onetagger.com; (2) in our live chat; (3) or by email. The provided information is used to help you with your request, fix and improve the Website, and analyze our efficiency, including by creating statistics of inquiries related to support issues.
The applied legal basis for this is the performance of the contract (Terms and Conditions) between you and us (GDPR Art. 6.1.b) and our legitimate interest in improving the Website (GDPR Art. 6.1.f). We will store this data for as long as you have an account with us. If you become inactive, we will delete or anonymize your information within 12 months after your last user session. Excluding information required for our accounting and or legal requirements.
You can receive free access to our Service to know how the Website works. In order to perform this, you have to submit your name, email and set up a password upon your first visit.
The following data collection activities are present on the Website:
This activity, depending on the method used, is performed based either on your consent (cookie tracking) or our legitimate interests (GDPR Art. 6.1.f).
We store marketing data for 12 months since the last communication with you. For the activities that are based on consent, you can withdraw your consent at any time by contacting us directly. The withdrawal will not affect the lawfulness of processing based on the consent given before. You can also opt out of the email subscription by clicking the appropriate button in our emails to you.
Our Website may use social media buttons, such as the “Tweet” button, “Share on Facebook” button, or other sharing instruments (the “SMB”). The SMB can let you post information about your activities on the Website to third-parties platforms and social networks. The SMB may also allow you to like or highlight information we have posted on our Website. The SMB are either hosted by each respective platform or hosted directly on our Website. To the extent, the SMB are hosted by the platforms themselves and you click through to them from our Website, the platform may receive information showing that you have visited our Website. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our Website with your social media profile.
We use the following third-party software providers:
The providers listed above process personal data based on our instructions only.
We apply appropriate safeguards required by the GDPR, such as signing a data processing agreement for the protection of personal data with contractors and partners, including the Standard Contractual Clauses (SCCs) adopted by the European Commission and compliant with the EU data protection laws when transferring your personal data outside of the EEA. Please contact us if you would like to receive a copy of the SCCs.
When using the analytics services, we collect details of the use of the Website, including, but not limited to, traffic data and location data.
Non-personally identifiable information is collected and processed by Google Analytics in an anonymized and aggregated way to improve our Website usability and for marketing purposes. Google Analytics is a web analytics service that tracks and reports user traffic on apps and websites. Google Analytics uses the data collected to track and monitor the use of the Website. This data may also be shared with other Google services. For more information on the privacy practices of Google, you can check its policies at www.google.com/analytics/policies/.
We will store this type of information while it is relevant for our analysis and research or as long as your account is active, whichever comes faster. We will delete analytics data within 24 months of your last Website visit.
In addition to the disclosures for the purposes identified before, we may disclose information about you:
Except as provided in this Privacy Policy, we will not sell, share, or rent your information to third parties.
You may exercise the GDPR rights regarding your personal data. In particular, you have the right to:
Object against the processing of your information.
If we process your information for our legitimate interests (e.g., for direct marketing emails or our marketing research purposes), you can object to it. Let us know what you object against and we will consider your request. If there are no compelling interests for us to refuse to perform your request, we will stop the processing for such purposes. If we believe our compelling interests outweigh your right to privacy, we will clarify this to you. You can also unsubscribe from all our emails in the body thereof.
Access your information.
You have the right to know what personal data we process. As such you can obtain the disclosure of the data involved in the processing and you can obtain a copy of the information undergoing processing.
Verify your information and seek its rectification.
If you find that we process inaccurate or out-of-date information, you can verify the accuracy of your information and/or ask for it to be updated or corrected.
Restrict the processing of your information.
When you contest the accuracy of your information, believe we process it unlawfully or want to object to the processing, you have the right to temporarily stop the processing of your information to check if the processing was consistent. In this case, we will stop processing your data (other than storing it) until we can provide you with evidence of its lawful processing.
Have your personal data deleted.
If we are not under the obligation to keep the data for legal compliance and your data is not needed in the scope of an active contract or claim, we will remove your information upon your request.
Have your personal data transferred to another organization.
Where we process your personal data on the legal basis of consent you provided to us or on the necessity to perform a contract, we can make, at your request, your data available to you or to an organization of your choosing.
You can formulate such requests or channel further questions on data protection by contacting us at privacy@onetagger.com.
If you believe that our use of personal information violates your rights, or if you are dissatisfied with a response you received to a request you formulated to us, you have the right to complain with the competent data protection authority of your choice.
We will take all necessary measures to protect your information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties. As we use the services of third-party software providers across several countries outside of the European Union, we may transfer the collected data to those countries for further processing. In such cases, we will make sure that relevant safeguards are in place. More information on international safeguards can be provided upon request.
Immediate access to the data is only allowed to our authorized employees involved in maintaining the application. Such employees keep strict confidentiality and prevent unauthorized third-party access to personal information.
We may update this Privacy Policy from time to time by posting a new version on our Website. We advise you to check this page occasionally to ensure you are happy with any changes. However, we will endeavor to provide you with an announcement about any significant changes.